FAQs
About SOMAÉ
What does “SOMAÉ” mean?
SOMAÉ comes from “soma,” meaning body. The “é” adds “my,” creating “my body.”
What inspired SOMAÉ?
SOMAÉ began from a mother’s search for gentle, natural care for her newborn’s sensitive skin.
Are SOMAÉ products natural?
Yes — we use nature-led ingredients formulated for gentle, soothing care.
Safety & Suitability
Are SOMAÉ products safe for newborns?
Yes, but we recommend a patch test for first-time use.
Are the products suitable for sensitive or eczema-prone skin?
Most users find our formulas gentle, but we recommend patch testing.
Do your products contain artificial fragrances?
No — we avoid artificial fragrances, parabens, sulfates, and harsh chemicals.
Ingredients
Where do your ingredients come from?
We source from reputable suppliers and prioritize clean, gentle ingredients.
How do I use Happy Tummy?
Massage gently in circular motions on the tummy and soles of the feet.
How do I use Mama’s Touch?
Apply on chest, back, or pulse points for warming, calming comfort.
Sustainability
Is SOMAÉ packaging eco-friendly?
Yes — our packaging is recyclable, and thank-you cards are made from seed paper.
How long does shipping take?
Local orders take 2–5 business days. International delivery varies.
What if my order arrives damaged?
Please contact us within 48 hours with photos. We will provide an exchange or refund via store credits.
Do you accept returns?
Unopened products may be eligible for return. Due to hygiene reasons, opened or used items are non-returnable.
General
Do you offer gift sets or bundles?
Yes. Seasonal bundles, gift sets, and curated starter kits are available. Please follow us on Instagram @the_somae for more information.
Can I purchase SOMAÉ in physical stores?
Not at the moment, we are working hard to stock physically. Once it is available, do visit our “Stockists” page for the latest list of retail partners.
Can I request samples?
Samples may be available during selected promotions or events — follow our social channels for updates.